The unattributed revenue created by customer service officers

I have been having really bad luck with my tech items lately. My Beats X mic died on me suddenly, my work laptop’s “A” and “L” keys became unresponsive requiring me to press hard on them or correct my typing errors, the personal laptop which I bought to use for work, the Dell XPS 13 9370, has short battery life issues (5 hours max on a Core i5 FHD version when reviews states that it should be a minimum of 8).

On the latter, I called Dell’s support hotline to get it fixed ASAP since the laptop will be my daily driver. Little did I know, I was in for a game of “Nobody knows what’s going on”.

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